Technical Care Representative: Full-Time and Part-Time roles

Obor: Telekomunikace | Zákaznícka podpora
Lokalita: Brno
Druh úvazku: Plný úvazek | Částečný úvazek
Požadované vzdělání: Střední škola
Zveřejněno: 4. 3. 2022

O společnosti

AT&T has been changing the way people live, work and play for more than 140 years. 
It started with Alexander Graham Bell’s telephone. Since then, our legacy of innovation has included the invention of the transistor – the building block of today’s digital world – as well as the solar cell, the communications satellite and machine learning. We don’t just transform the world, we keep it connected.


Popis pozice

As a Technical Care Representative, you’ll be the voice of AT&T for the millions of customers using our service – a premiere bundle of advanced TV, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience with everything from basic technical advisory to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment, and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.
What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 24/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.

Key Responsibilities:
Respond to customer phone calls as the 'first line' of support for AT&T
Ensure a positive experience by providing the right customer solution
Handle a range of issues related to AT&T products & services.


Co hledáme

Key competencies and skills:
Advanced spoken English: B2-C1 level
Logical thinking and a passion for problem solving
An interest in technology and a willingness to learn.
PC/Windows proficiency
Good organization skills and attention to detail
A resilient attitude and work ethic for a fast-paced team environment
Able to work in a 21/7 shift environment.

Co nabízíme

Contract type: Unlimited

Part-time opportunity:
As well as full-time positions we offer part-time roles too, but you must be willing to work full-time for the initial 6-8 weeks of your training period. Your initial contract will be one (1) year fixed term.
We offer flexibility to work between 20-32 hours per week aligned to these shift patterns:
Monday – Friday: from 8PM to 5AM
Saturday – Sunday: from 1PM to 5AM

Standard working hours:
21/7, 8 hours shifts. Current shift schedule is from 11.00 am to 8.00 am CET including weekends.

Salary:
from 29,300 CZK p/month. Your actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary is ~43,700 CZK p/month. High performing employees may receive bonuses of up to ~4,400 CZK p/month and all employees are eligible for a discretionary company bonus ~5% of annual base salary. Terms and conditions apply. All figures are pre-tax ‘gross’.

Workplace location:
We support virtual working based on your job performance and having the appropriate home office environment – quiet, distraction free, and fast, reliable internet access. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers. You should expect to spend the first 90 days of your employment in the office. Typically, your initial training period is virtual and the next two months taking calls will be in the office. After that, your supervisor will review your request, basing approval on work performance and home office requirements.

Apply HERE and upload your CV in English.


Benefity

Employee Benefits:
An annual bonus
25 days of vacation
135 CZK meal voucher
Initial comprehensive training
Premium medical plan at Canadian Medicals center
Contribution in pension plan, life risk insurance
Language courses and other external and internal trainings
Sodexo cafeteria (FlexiPass vouchers),...