Production Support Officer

Obor: IT
Lokalita: Brno
Druh úvazku: Plný úvazek
Požadované vzdělání: Bc.
Zveřejněno: 4. 3. 2022

O společnosti

FNZ is the global platform provider in the wealth management sector, partnering with over 650 of the world’s leading financial institutions and over 8,000 wealth management firms. With over 4,000 employees in 21 countries, FNZ’s mission is to open-up wealth, empowering all people to create wealth through personal investment, aligned with things they care about the most, on their own terms. 

FNZ combines technology, infrastructure and investment operations in a single state-of-the-art platform that frees its institutional customers to create hyper-personalized and innovative products and services, that are seamlessly aligned with the needs of their clients. To date, FNZ has enabled over 20 million people, from all wealth segments, to invest in an effective, simple and transparent way, making wealth management accessible to everyone.

Popis pozice

Do you want to start a career and become part of a global FinTech leader? Are you interested in supporting some of the most highly-scaled end-to-end wealth management solutions and platforms globally?

This role provides first level support for the production support team.  It involves triage of internal and external issues and routing to the relevant areas within FNZ. 

Initial issue triage, to manage inflows and direct to the correct area of the production support team.

Specific Role Responsibilities

Monitor issues log:

  • to monitor all inflows of issues and direct to the relevant department within FNZ. 
  • to reject issues back to the client based on pre-defined criteria.
  • To maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries.
  • Other tasks: To work within the production support team to produce management information on inflows, rejection rates, trend analysis etc.
  • To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.

Co hledáme

Experience required

  • English language skills
  • Intermediate computer skills
  • University degree
  • Ability to learn quickly in a dynamic fast-paced industry
  • Enjoy working as part of a high performance team
  • Highly self-motivated and directed, confident, independent, able to take initiative and with a delivery focused working style
  • Keen attention to detail
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience in Finance, IT or project management desirable but not essential
  • Excellent organizational, administration and time management skills
  • Good team communication skills, confident in dealing with internal and external clients
  • Interest / familiarity with financial markets and product

Co nabízíme

Join the FNZ Journey!

  • Become part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;
  • Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority;
  • We provide significant financial rewards for high performing individuals; and
  • We provide global career opportunities for our best employees at any of our offices in the UK, Czech Republic, Australia, New Zealand or China!